Terms & Conditions

Last updated: 22 April 2026

Please read these terms and conditions (“Terms”) carefully before placing an order through www.blendmade.com (“Website”). By placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Us

BlendMade is a trading name of [Your Registered Company Name], a company registered in England and Wales (company number [XXXXXXXX]), whose registered office is at [Your Registered Address]. VAT registration number: [XX XXX XXX XX].

You can contact us by emailing hello@blendmade.com.

2. Our Products

BlendMade sells custom-blended nutrition shakes (“Products”). Each Product is made to your individual specification using our online configurator. Because every bag is blended to order, our Products are bespoke items tailored to your personal requirements.

All Products are food supplements and are not intended to diagnose, treat, cure or prevent any disease. They should be used as part of a varied and balanced diet and a healthy lifestyle.

3. Eligibility

To place an order you must:

  • be at least 18 years of age;
  • be legally capable of entering into binding contracts;
  • provide true, accurate and complete information; and
  • not be purchasing for resale or distribution.

4. How the Contract Is Formed

Your order is an offer to purchase. We may accept or decline it at our discretion. A contract is formed only when we send you a dispatch confirmation email (“Dispatch Confirmation”). An automated order acknowledgement does not constitute acceptance.

We reserve the right to cancel orders where we suspect fraud, where pricing errors have occurred, or where Products are unavailable.

5. Pricing and Payment

All prices displayed on the Website are in pounds sterling (£) and are inclusive of VAT at the applicable rate. Delivery charges, where applicable, are shown at checkout and added to your order total.

The price of your custom blend is calculated in real time by our pricing engine based on your selected base, flavour, add-on ingredients and serving configuration. The price shown at checkout is the price you will pay.

Payment is taken at the point of order via the payment methods displayed at checkout. We will not dispatch your Products until payment has been received and authorised.

If we discover a pricing error before dispatch, we will contact you and give you the option to confirm or cancel your order.

6. Delivery

We deliver to addresses within the United Kingdom. Delivery options and estimated timescales are shown at checkout.

Delivery dates are estimates only. We will make reasonable efforts to deliver within the estimated timeframe but shall not be liable for delays caused by circumstances beyond our reasonable control.

Risk in the Products passes to you on delivery. You should inspect your order on receipt and report any damage or missing items to us within 48 hours.

7. Your Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel most distance contracts within 14 days of receiving the goods, without giving any reason.

7.1 Exception for Custom Products

Because BlendMade Products are custom-blended to your individual specification, they fall within the exception for goods that are “made to the consumer’s specifications or clearly personalised” (Regulation 28(1)(b)). This means the 14-day cancellation right does not apply to custom-blended Products once production has commenced.

You may cancel your order at any time before we begin blending your Products by contacting us at hello@blendmade.com. If blending has not started, we will provide a full refund.

7.2 Faulty or Incorrect Products

This exception does not affect your statutory rights. If your Product is faulty, damaged, or does not match your order, please see our Returns Policy for details of how to obtain a replacement or refund.

8. Returns and Refunds

Please see our separate Returns Policy for full details. In summary:

  • Faulty or incorrect items: contact us within 30 days. We will arrange a replacement or full refund including return shipping.
  • Custom-blended products: cannot be returned for change-of-mind due to the bespoke nature of the goods, in accordance with the Consumer Contracts Regulations 2013.
  • Sealed products (food safety): products that have been opened cannot be returned for hygiene and food safety reasons, unless faulty.

9. Product Information and Allergens

We take care to ensure product descriptions, nutritional information and allergen data are accurate. However, you should always read the label on the product you receive.

Our Products may contain or may be manufactured in a facility that handles: milk, soy, eggs, wheat (gluten), tree nuts and peanuts. Specific allergen information is displayed for each ingredient in our configurator and on the product label.

If you have any food allergies or intolerances, it is your responsibility to check ingredients before ordering. If you are unsure, please contact us before placing an order.

Products are produced in accordance with the Food Information Regulations 2014 and the Food Safety Act 1990.

10. Quality and Your Statutory Rights

Under the Consumer Rights Act 2015, Products must be of satisfactory quality, fit for purpose and as described. If your Products do not meet these standards, you are entitled to the remedies set out in that Act, including repair, replacement or refund.

Nothing in these Terms affects your statutory rights as a consumer.

11. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979;
  • defective products under the Consumer Protection Act 1987; or
  • any other liability that cannot be excluded or limited by law.

Subject to the above, we shall not be liable for any indirect, consequential or special losses, including loss of profits, loss of data or loss of business, arising out of or in connection with these Terms.

Our total liability under or in connection with any order shall not exceed the total amount paid by you for that order.

12. Intellectual Property

All content on the Website — including text, graphics, logos, software and code — is owned by or licensed to BlendMade and is protected by copyright, trademark and other intellectual property rights. You may not reproduce, distribute or commercially exploit any content without our prior written consent.

13. Data Protection

We process your personal data in accordance with our Privacy Policy. By using the Website and placing an order, you acknowledge that you have read our Privacy Policy.

14. Website Use

You agree not to misuse the Website. In particular, you must not:

  • upload or transmit any material that is unlawful, harmful, threatening, defamatory or otherwise objectionable;
  • introduce viruses, trojans, worms or other malicious software;
  • attempt to gain unauthorised access to the Website, the server on which it is hosted, or any connected system;
  • use the Website in any way that could damage, disable or impair it.

Breach of this clause may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities.

15. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of those websites and do not endorse them.

16. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, supply chain disruptions, or failures of third-party services.

17. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the Website with a revised “Last updated” date. Changes will not affect orders already accepted by us.

18. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severed and shall not affect the validity of the remaining provisions.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer to bring proceedings in the courts of your country of residence.

20. Complaints

If you have a complaint, please contact us at hello@blendmade.com. We will do our best to resolve the issue promptly. If we are unable to resolve your complaint, you may refer the matter to an alternative dispute resolution (ADR) provider. The European Commission also provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.